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  • Accessibility

Greater Vancouver Community Credit Union is committed to ensuring our online services are accessible to all. The information below suggests how you can obtain the best experience on our website and explains what we have done to make this website accessible.

Adjust your computer's settings for a better experience

You can improve your online experience by customizing your computer's settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.

Keep your browser updated

We recommend you keep your browsers up to date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies. We recommend you view this website in Google Chrome. For more information on which browsers we support, visit our Browser Requirements

How we have made our website accessible

We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines are best practices for creating websites that are accessible to all users. 

Some of the ways we achieve online accessibility include:

  • Helping visually-impaired users to navigate the site effectively with a screen reading aid. For example, creating structured headings that provide an overview of the site which lets users jump quickly to desired sections.
  • Building web pages that can be presented in different ways without losing information, so the layout can change to horizontal or vertical, or other format.
  • Ensuring that our content is distinguishable. For example, we do not rely only on the use of colour to organize or distinguish information, indicate an action, or prompt the user for a response.
  • Providing a way to control audio volume on any media we post on the website.
  • Ensuring that we use contrast in our visual presentation, so that text does not become hidden within an image, with the exception of images that are strictly for decoration.
  • Providing a way for the user to enlarge the text up to 200 percent without the loss of content or functionality.
  • Ensuring that all functionality on our website can be controlled by a keyboard and that users can easily navigate our website.

Contact us if you have trouble using our website

If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our visitors.  


Supported Browsers

To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Please note that we do not support Beta or test versions of browsers.

  • Microsoft Edge: Download the latest version of Edge.
  • Firefox: Download the latest version of Firefox.
  • Safari: Download the latest version of Safari.
  • Google Chrome: Download the latest version of Google Chrome.

Please note that in downloading the supported required browser version, you acknowledge that these are third party sites and we cannot take any responsibility for the consequences of your downloading these browsers.

Supported Standards

For our technically inclined users, the particular specifications that we support are XHTML 1.0 Transitional, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript). The site will work using all the browsers that correctly implement these specifications.

128-Bit Secure Sockets Layer (SSL) Encryption

To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier.


To use our online banking services, you must enable your browser to accept cookies. Detailed information on our use of cookies is available in our Privacy Statement. For more information on enabling and disabling cookies, please refer to your browser's Help section or documentation.


To use our online banking services, you must change your browser and/or device settings to enable JavaScript. For more information on enabling JavaScript, please refer to your browser's Help section or documentation.

Hardware Configurations

We have no minimum hardware requirements; however, certain minimum requirements may be specified by the browser you are using.