Compliments and Complaints

We're listening.

As a member-owned financial institution, your comments are important to us. Your feedback creates an opportunity for us to correct unknown issues, maintain strong relations with members and understand what is important to you. Whether you have words of praise or suggestions on how we can improve, we'd like to hear from you.

Compliments

We'd love to hear about your exceptional experience.

Mail:

Greater Vancouver Community Credit Union
Administration Office
1801 Willingdon Avenue, Burnaby, BC V5C 5R3
Tel: 604-298-3344

Email: admin@gvccu.com

Complaints

Greater Vancouver Community Credit Union believes that prompt and effective resolution of complaints is an essential part to the delivery of exceptional member service. The efficient handling of complaints gives us the opportunity to correct unknown issues, maintain strong relations with members and understand what is important to you. This knowledge drives ongoing improvement in our processes, products and service.

If branch management was unable to resolve your concerns, please contact our Complaints Officer who will further investigate your situation.


Greater Vancouver Community Credit Union
Administration Office / Complaints Officer
1801 Willingdon Avenue, Burnaby, BC V5C 5R3
Tel: 604-298-3344

Email: admin@gvccu.com


Thank you in advance for making your issue known to us. We take member complaints very seriously and are committed to making every effort to resolve your concern.




 

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